1. About these terms

These terms apply to the Onyx AI website and clinic audit booking journey, operated by ThrivingThreeLLC under the Onyx AI brand. Contact: [email protected]. Business mailing address: 108 W Schick Rd, Bloomingdale, Illinois 60108, USA.

The site is intended for adults acting on behalf of med spas, aesthetic clinics and other businesses. Please use it lawfully and provide accurate information when contacting us.

2. Booking your clinic audit

An audit is an introductory business conversation about your clinic’s advertising, follow-up and appointment journey. Booking a call does not purchase a service, create a paid subscription or commit either party to a service engagement.

Check the date and time zone shown in the calendar and your confirmation email. Please attend at the agreed time or use the cancellation or rescheduling options in that email. If those options are unavailable, contact us.

3. Separate service agreements

Onyx’s proposed service combines paid advertising, AI concierge follow-up and booking support. Any actual engagement is governed by a separate written agreement defining scope, fees, advertising budget, term, responsibilities, cancellation, refunds, intellectual property and data handling.

Website descriptions are an overview and do not replace an agreed proposal or service contract. Where an executed service agreement addresses an issue, that agreement governs the service relationship. Existing signed agreements are not changed by this website.

4. Results and AI limitations

Website descriptions explain our approach, not a guarantee of a particular number of leads, bookings, attended consultations or revenue. Results depend on factors including the clinic’s offer, budget, available appointments, patient decisions and clinic operations.

AI systems can make mistakes. Clinical questions and treatment decisions belong with qualified clinic staff. Onyx provides business and automation services, not medical advice or patient care.

5. Responsible website use

Do not submit misleading information, attempt unauthorised access, interfere with the website or calendar, or use the site to transmit unlawful or harmful material. Only share information you are entitled to provide. Do not submit patient records or medical information through the audit booking flow.

We may restrict access where necessary to protect the website, its users or our systems against misuse.

6. Website content and ownership

The website’s design, copy and brand materials belong to ThrivingThreeLLC or their respective owners and licensors. Viewing the website does not transfer ownership or permission to commercially reuse these materials.

Clinic imagery is illustrative and does not represent an Onyx client, patient or office unless specifically stated. Ownership of work delivered to a client is determined by the applicable service agreement.

7. Availability and third-party services

The booking calendar is provided through HighLevel / LeadConnector. Third-party websites and services may have their own terms and privacy practices. We cannot promise uninterrupted or error-free access; if booking is unavailable, contact us by email.

Information on the website may change. Please confirm any material service details with us before relying on them to make a business decision. Nothing in these terms excludes rights or liabilities that cannot lawfully be excluded.

8. Privacy and communications

Our privacy policy explains the website and booking information we receive and how to contact us about it. Appointment-related communication is separate from optional marketing; a booking does not itself authorise unrelated promotional contact.

9. Questions and changes

Questions about this website or your booking can be sent to [email protected]. We may revise these website terms as our website changes. The date above identifies the current version. Updates do not override a separate signed agreement.