Onyx AI is an AI automation agency that builds custom AI voice agent systems and related automation services for businesses. References to "Onyx AI", "we", "us", or "our" in this policy refer to the company operating under the domain onyxautoai.com, with operations in Dubai, UAE and Chicago, USA.
For privacy-related inquiries, contact us at: [email protected]
We collect the following categories of personal data:
| Category | What We Collect | How It's Collected |
|---|---|---|
| Contact Information | Name, email address, phone number, company name, city/country | Contact form, booking widget, direct email |
| Business Information | Industry, business size, current challenges, service requirements | Discovery call booking form, discovery calls |
| Voice Data | Voice recordings from calls handled by AI agents we deploy on behalf of clients | AI voice agent interactions |
| Usage Data | IP address, browser type, pages visited, time on site, referral source | Automatically via website analytics |
| Communications | Email correspondence, notes from calls, project-related messages | Direct communications with our team |
We use your personal data for the following purposes:
We do not sell your personal data to third parties. We do not use your data for unsolicited marketing without your consent.
Our AI voice agents may record and transcribe telephone calls for the purposes of:
Callers are informed that they are speaking with an AI system. Where required by local law (including UAE and US telecommunications laws), appropriate disclosures and consent mechanisms are implemented by the client operating the AI system. As a service provider, Onyx AI processes voice data on behalf of our business clients (as a data processor), and clients are responsible for ensuring their end-users are appropriately notified.
Where applicable, we rely on the following legal bases for processing personal data:
We may share your data with trusted third-party service providers who help us operate our business. These include:
All third-party providers are contractually required to process data only as instructed and in accordance with applicable data protection laws. We do not share your personal data with any other third parties except as required by law or with your explicit consent.
We retain personal data for as long as necessary to fulfil the purposes described in this policy, or as required by law:
Our website uses cookies and similar tracking technologies to understand how visitors use our site. This includes:
You can control cookie settings through your browser. Note that disabling certain cookies may affect website functionality. We do not currently use advertising or retargeting cookies.
Depending on your location, you may have the following rights regarding your personal data:
To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.
Onyx AI operates across the UAE and USA, and our third-party service providers may process data in various countries. Where personal data is transferred outside the UAE or EEA, we take steps to ensure appropriate safeguards are in place, including relying on adequacy decisions, standard contractual clauses, or other lawful transfer mechanisms.
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These include:
No method of electronic transmission or storage is 100% secure. While we take all reasonable steps to protect your data, we cannot guarantee absolute security.
Our services are not directed at or intended for individuals under the age of 18. We do not knowingly collect personal data from minors. If you believe we have inadvertently collected such data, please contact us immediately at [email protected].
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically. For significant changes, we will provide notice via email to active clients.
If you have any questions, concerns, or complaints about how we handle your personal data, please contact us:
If you are located in the UAE and believe your data protection rights have been violated, you may file a complaint with the UAE Data Office (uaedataoffice.ae). If you are located in the EU/EEA, you have the right to lodge a complaint with your local data protection authority.