AI Concierge for Aesthetic Medicine

Your best patients callat 11pm. Onyx booksthe consult.

Onyx AI answers after-hours calls, qualifies procedure interest, and books high-value consultations for aesthetic clinics, plastic surgeons, and med spas — 24/7.

Built for Plastic Surgery · Med Spas · Cosmetic Dentistry · Aesthetic Clinics · Polyclinics
Built for clinics HIPAA-aware process Month-to-month
Incoming call · Booking consult…
Onyx Concierge · Live
ONYX AI
Calls tonight
23
Consults booked
9
24/7
Always Answering
<2s
Avg Pickup Time
0
Missed After-Hours Calls
100%
Consults Logged & Confirmed

The Problem

Every missed call is a
consultation booked elsewhere.

After-Hours Inquiries

Your Best Leads Call When You're Closed

A patient scrolls Instagram at 11pm, finds your clinic, and calls. It rings out — so they book with the next clinic that picks up.

High-Value, Low-Patience

A $12k Procedure Won't Leave a Voicemail

Cosmetic patients call two or three clinics and book with the first that answers. Speed wins the case — not your waitlist or your callback.

Front-Desk Limits

Your Team Can't Be on Two Calls at Once

During treatments, lunch, and after close, calls pile up. More reception staff means more overhead — and still no 24/7 cover.


The After-Hours Concierge

While your clinic sleeps,
we're booking consultations.

Here's the moment you're missing today — and exactly what Onyx does with it, from the first ring to the consult on your calendar.

11:14 PM

A patient finds you on Instagram

They love your before-and-afters, tap your number, and call — ready to book while the inspiration is fresh.

Answered in <2s

Onyx picks up in your clinic's voice

Warm, on-brand, and unhurried. No voicemail, no hold music, no "we're closed — call back tomorrow."

Qualified & Booked

It answers, qualifies, and books

Onyx handles their questions, checks your live calendar, and books the consultation — then sends an SMS confirmation.

8:00 AM

You wake up to a fuller calendar

New consultations are already booked and logged in your CRM. Your day starts with cases — not missed-call guilt.

Onyx Concierge
on a live call · 11:14 PM
Caller
Hi — do you do lip filler? How much, and when's your earliest appointment?
Onyx
We do — with Dr. Haddad. Filler consultations start at AED 350, credited toward treatment. I have Thursday at 2:00 PM open. Shall I hold it for you?
Caller
Yes please, that works.
Onyx
Booked. You'll get a text confirmation now and a reminder the day before. See you Thursday.
Consultation booked · added to calendar · SMS confirmation sent

"But our patients want a real person."

They still get one. Onyx only covers the moment you'd otherwise miss — nights, weekends, and while you're with a patient. Every booking lands in your calendar, and anything clinical, sensitive, or urgent routes straight to your team. Your people stay human; your phone just stops costing you cases.


Our Services

Voice AI built around
your clinic.

We don't sell off-the-shelf software. We build a custom AI concierge for your treatments, your pricing, and your booking rules — then deploy it fully working.

Most Booked

Inbound Concierge AI

Answers every call in your clinic's voice, qualifies the inquiry, quotes from your FAQ, and books the consultation — 24/7, even when your front desk is dark.

Plastic Surgery · Med Spas · Cosmetic Dentistry · Aesthetic Clinics
Get Started

Outbound & Reactivation AI

Appointment reminders, no-show rescues, post-treatment follow-ups, and dormant-lead reactivation. Onyx calls back so a quiet week turns into a booked one.

Reminders · No-show rescue · Lead reactivation
Get Started

Clinic Workflow Automation

Connect Onyx to your calendar, CRM, and patient tools. Bookings, confirmations, records, and reporting flow end-to-end — with no manual data entry.

GoHighLevel · HubSpot · Google Cal · Cliniko
Get Started

How It Works In Action

What your concierge
actually does.

From the moment a call comes in to the consultation being booked — here's what happens behind the scenes, in real time.

STEP 01

Call Comes In

A patient or lead dials your number. Onyx picks up in under 2 seconds — day, night, or during a busy lunch rush. No hold music, no voicemail.

STEP 02

Understands & Qualifies

It listens, understands intent, and answers naturally — your treatments, your pricing FAQs, your availability — qualifying the patient as it goes.

STEP 03

Books the Consultation

Onyx checks your live calendar and books, reschedules, or confirms — then sends a confirmation to the patient and logs everything in your CRM.

Everything it handles, without you lifting a finger.

Answers every call in your clinic's voice, 24/7
Books & confirms consultations live
Sends SMS & email confirmations
Answers pricing & procedure FAQs
Logs every call in your CRM
Routes clinical or urgent calls to your team

Revenue Recovery Calculator

How much are missed calls
actually costing you?

A receptionist's hourly wage isn't the number that matters. This is: the consultation revenue walking out the door every time a high-intent call goes unanswered.

Your after-hours gap

Missed inquiries / month52
Consultations slipping away / month16
Monthly revenue at risk
$38,970
That's $467,640 in consultation value you could recover every year with 24/7 coverage.

24/7 Capture

Never miss a call, even at 3am

<2s Pickup

No hold times, ever

Books Consults

Straight into your calendar

High-Value

Built for premium procedures

Pricing is tailored to your call volume and integrations — no public packages. See your custom number on a quick call.
Estimate only — based on the figures you enter above.

How We Build It

From discovery call to live concierge
in under 2 weeks.

01

Discovery Call

We map your call flows, top procedures, pricing, and booking rules — and where Onyx delivers the biggest lift.

02

Custom Build

We build your concierge — trained on your clinic, your voice, your treatments. No templates, no generic scripts.

03

Integration

We connect your calendar, CRM, and phone number. Bookings and records flow automatically, end to end.

04

Go Live

Your concierge goes live. We monitor real calls and refine the voice, answers, and booking logic every week.

Compliance

Built with patient privacy in mind.

HIPAA-aware build process. Sensitive data handled responsibly at every step.
Encrypted call handling. Calls and patient details are protected in transit and at rest.
Full transcripts & audit logs. Every call is recorded, logged, and reviewable by your team.
See It Before You Commit

Don't take our word for it —
hear it for yourself.

We're new to aesthetic medicine, and we'd rather prove it than promise it. Book a live demo and hear Onyx answer a call in your clinic's voice — qualifying a patient and booking a consultation, start to finish.

Live demo · ~15 min
ONYX AI

Hear exactly what your patients will hear

On a short call we'll play Onyx live — answering, handling treatment and pricing questions, and booking a consultation — scripted and voiced for a clinic like yours.

Book a Live Demo

Why partner with us now

Founder-level attention

You work directly with the team building it — not a support queue.

Custom-built in ~2 weeks

Trained on your treatments, pricing, and tone — never a template.

HIPAA-aware, with human fallback

Clinical, sensitive, or urgent calls route straight to your team.

Month-to-month — you own it

No lock-in, no hidden fees. Everything we build is yours.

Early — and honest about it. We're onboarding a small group of founding clinics, so instead of recycled case studies you get founder-level attention and a direct say in how Onyx is built for aesthetic medicine. The proof is in the demo, not a testimonial wall.


Why Onyx

Onyx AI vs. the rest.

Onyx AI
Built specifically for aesthetic & cosmetic clinics
Answers & books 24/7 — never a voicemail
HIPAA-aware build & encrypted call handling
Trained on your treatments, pricing & tone
Books high-value consultations into your calendar
Month-to-month — you own everything we build
Other Agencies
Generalist bots bolted onto any business
Office-hours only — after-hours calls lost
Compliance treated as an afterthought
Generic templates, not built for your clinic
"Message taken" — not a booked consult
Annual lock-in, hidden fees, no platform access

FAQ

Common questions.

We build with a HIPAA-aware process: calls are handled with encryption in transit and at rest, sensitive data is treated responsibly, and every call is transcribed and logged so your team has a full audit trail. We'll align the build to your clinic's specific compliance and data-handling requirements during onboarding.
We recommend being transparent, and we've found patients respond well when the concierge is warm, accurate, and fast. It speaks in your clinic's voice, and anything clinical, sensitive, or urgent is routed straight to a human on your team with a fallback in place.
We specialise in aesthetic medicine: plastic surgery, med spas, cosmetic dentistry, dermatology and skin clinics, and multi-service polyclinics. The concierge is trained specifically on your treatment menu, pricing, and booking rules.
Yes. We integrate with anything that exposes an API — GoHighLevel, HubSpot, Google Calendar, Cliniko, WhatsApp, and more. Bookings, confirmations, and call records flow automatically with no manual data entry.
Most clinics go live within 7–14 days. We include a testing period before launch, and our maintenance package covers ongoing upgrades, refinements, and fixes based on real calls.
Onyx is built to recognise when something needs a human. Clinical, sensitive, or urgent calls are escalated — transferred to your team or flagged for immediate callback — so patients are always looked after appropriately.
No. We work month-to-month with no lock-in, and you own everything we build for you. Pricing is tailored to your call volume and integrations — we'll walk you through your custom number on your demo call.

Get In Touch

Stop losing patients
to a voicemail.

If you're ready to capture every after-hours inquiry and book more consultations, schedule a private demo or send us a message — we'll show you exactly how Onyx would sound for your clinic.

A demo tailored to your treatments & pricing
Your custom revenue-recovery number
A response within 24 hours

Send us a message